Frequently Asked Questions
Checkout FAQ
Everything you need to know about our checkout process
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We accept all major payment methods to make your checkout experience smooth and secure:
- Credit Cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed through secure, encrypted connections to protect your financial information.
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We offer several shipping options to meet your needs:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: Next business day
- Free Shipping: Available on orders over $75 (standard shipping only)
Shipping costs are calculated at checkout based on your location and selected shipping method. International shipping is available to select countries.
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Order processing times vary depending on the products and time of order:
- In-stock items: 1-2 business days
- Custom/personalized items: 3-5 business days
- Pre-order items: Processing begins on the release date
Orders placed before 2 PM EST on business days are typically processed the same day. Weekend and holiday orders are processed on the next business day. You'll receive a confirmation email once your order ships with tracking information.
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We want you to be completely satisfied with your purchase:
- Return window: 30 days from delivery date
- Condition: Items must be unused, unworn, and in original packaging
- Free returns: We provide prepaid return labels for most items
- Exchanges: Available for size and color changes
- Refund processing: 3-5 business days after we receive your return
Some items like personalized products, intimate apparel, and final sale items cannot be returned. Check the product page for specific return eligibility.
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Your security is our top priority. We use industry-standard security measures:
- SSL Encryption: All data is encrypted during transmission
- PCI Compliance: We meet all payment card industry security standards
- Secure Payment Processing: We never store your payment information
- Fraud Protection: Advanced fraud detection systems monitor all transactions
Look for the lock icon in your browser's address bar during checkout, which confirms your connection is secure. We also regularly update our security protocols to protect against emerging threats.
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We understand plans can change. Here's what you need to know:
- Immediate changes: Contact us within 1 hour of placing your order
- Before processing: Orders can usually be modified or cancelled before they enter processing
- After processing: Once an order is processed, modifications aren't possible, but you can return items after delivery
- Contact method: Email us or use live chat for fastest response
The sooner you contact us, the more likely we can accommodate your request. Orders placed on weekends or holidays have a longer window for modifications.
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Sales tax is automatically calculated based on your shipping address and local tax laws:
- US orders: Tax is charged according to state and local requirements
- Tax calculation: Automatically applied at checkout based on your location
- Tax-exempt orders: Contact us before placing your order with valid exemption certificates
- International orders: May be subject to customs duties and taxes upon delivery
The exact tax amount will be displayed in your cart before you complete your purchase. Tax rates can vary by product type and destination.